If the customer requests an email of the chat transcript, the email is sent at the end of the conversation. At the end of the conversation, customers can request a transcript. When download and email options are enabled by an administrator, customers can download or request an email of their chat transcript at any time during a chat session. For more information, see the Dynamics 365 Customer Service pricing overview and Dynamics 365 Customer Service pricing plan pages.Ĭhat for Dynamics 365 Customer Service allows customers to download and email a copy of their chat transcripts.

An additional license is required to access Omnichannel for Customer Service. Once the recording has been completed you would need to download the recording and upload it into Stream where you can generate a transcription.Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels. Stream can also be used to generate transactions of recorded teams meeting. Live transcriptions can be switched on separately to recordings and if you require the meeting to be recorded and transcribed that you ensure both have been enabled at the start of the meeting. Recordings are now automatically saved into a user OneDrive and if live transcriptions were started with your recording the transcript file can be enabled by those viewing the recording through the closed captioning button during playback. Microsoft have created this useful guide for live transcriptions in meetings. Transcriptions can only be enabled by those who have the ability to record, this will create a live transcription feed that can be viewed by all participants during the meeting and the transcription file will also be available to view after the meeting has finished.

Microsoft have created this useful guide to live captions in meetings Live transcriptions Live captions can be turned on by all team meeting participants and will present real-time captions to those who have turned it on.

Teams can provide live captions and live transcriptions during a Teams meeting.

Download teams transcript